Support
How can we help?
Ellie is a private place to rehearse difficult messages. Your manuscripts stay on your phone. This page answers common questions about accounts, local data, sharing, and reader perspectives.
1. Does Ellie send my message to anyone?
No. Ellie does not deliver messages, email, or notifications to another person. Approving a draft marks it as ready for sharing inside the app. The message leaves your phone only when you choose the iOS share sheet or export a package, and you choose the recipient.
2. Are the readers real people or AI?
No. The reader perspectives are fictional, rule-based demonstrations. They are not real people, live readers, or AI model outputs. They are designed to help you compare tones and phrasings, not to give professional advice or predict how someone will respond.
3. What stays on my phone?
Your manuscripts, revisions, audience and purpose notes, reader perspectives, approvals, and imported or exported packages are stored on your device. Ellie does not upload your manuscript content to its account service. The account service handles only the account information described in the Privacy Policy.
4. What is the Ellie account for?
Sign in with Apple is the primary way to use Ellie. If Apple sign-in is unavailable, canceled, or fails, Ellie may create an account using a device identifier stored on your phone. The account is used to authenticate you and to let you delete your account from the service. It is not a backup, sync, or publishing service, and it does not store your manuscripts. If you sign out, you will need to sign in again to use the app.
5. How do I delete my account?
Open Me → Delete account and confirm. This removes your account from the account service. It does not delete the manuscripts stored on your phone. If your session has expired, sign in again and retry, or contact us at Ellieiosfeedback@proellie.com.
6. How do I delete my local data?
Open Me → Clear local data and confirm. This replaces the local manuscript library, including revisions, reader perspectives, approvals, drafts, and letters. It does not delete your account. Export anything you want to keep first, because local deletion cannot be undone.
7. How do I export or import a manuscript?
Open Me → Export private folio package to create a package you can save or share. To import, choose Me → Import a manuscript package and select a package from the file picker. The package contains the selected manuscript and its local history, not the rest of the library. Share it only with someone who should see that manuscript.
8. How do I contact support?
Email Ellieiosfeedback@proellie.com. Please include:
- your device model and iOS version;
- the Ellie version you are using;
- what you expected to happen and what happened instead;
- the steps that led to the issue; and
- a screenshot if it helps explain the problem.
Please do not send manuscript text or other sensitive content unless it is necessary to explain the issue. We may ask for more information to reproduce the problem.
For legal terms, see https://proellie.com/terms-of-service. For information about data handling, see https://proellie.com/privacy-policy.